We have a limited number of bikes so recommend booking in advanced via the MINDBODY app. The booking schedule opens one week in advanced at the start of the week.

We understand that life can be unpredictable, and plans may change unexpectedly.

To ensure fairness for our entire community, we kindly ask that you cancel your ride at least 4 hours prior to the scheduled start time. This allows others the opportunity to book.

Cancellations made less than 4 hours before class will result in the deduction of a ride credit. This policy also applies to no-shows.

If you have an Unlimited Membership, a fee of $10 will be charged for cancellations within this timeframe, and $15 will be charged to your account for no-shows.

If you are unable to cancel online due to technical issues, emergency situations or sudden illness please call or email the studio.

Due to the nature of our studio, we lock our front doors at the time that the class starts. If you are running late, please call ahead to the studio so we can let you in.

• All riders must be at least 18 years old. Riders aged 16-17 must be accompanied by a guardian.

• If you have any medical conditions, injuries, or are pregnant, please consult your healthcare provider before participating in our classes.

• Riders should refrain from participating if they are feeling unwell. If you need to cancel within 4 hours of the class due to illness, please contact the studio.

• We maintain a zero-tolerance policy for disruptive behaviour, harassment, or inappropriate conduct towards staff or fellow riders. Our instructors reserve the right to ask any rider to leave the class if they appear unwell or if their behaviour is disruptive or unsafe.

• In case of an emergency, please follow staff instructions.